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Lost Luggage Insurance -
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A case study of how Costa Cruises allows your luggage to be stolen and YOU pay the costs. Incredible! | |||
Here are two case studies of why travel insurance coveringAnyone who has ever cruised knows how carefully luggage is guarded and scanned before it is loaded on the cruise ship. After the luggage is unloaded, it is usually left in groups according to different colored tags. And there is absolutely no security to ensure that the luggage leaves with its owner. If someone else takes it? You are out of luck, as far as Costa Cruises is concerned. You had better have baggage insurance on this cruise line. Read this report from Greg Dawson's consumer help column in the Orlando Sentinel that appeared May 7, 2009. Dear Greg: I am a travel agent and have a client who went on a cruise with Costa Cruise Lines on Jan. 4. When we returned (I escorted the group) Mrs. La Penna's suitcase was not there. It was taken by an employee of Costa on the ship and sent to Mexico City airport to another passenger, who knew it was not his and left it. The luggage is still sitting in Mexico City airport racking up storage fees at Customs since Jan. 11. Dear Marie: So, Costa admits someone did take the bag though Costa disputes exactly who it was. That's Costa's fault. Where was the Costa security to make sure this kind of thing doesn't happen? That else someone doesn't take your bag? If it happens again with Costa, you know what to expect: No luggage insurance, no protection, at least with Costa Cruise Line. Or Homeland Security to prevent a deadly weapon wasn't imported? Seems all the "protection" is intended to protect the cruise lines, not the homeland.
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